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Experienced Bike & Ski Technician - North Conway

Job Summary

At Gorham Bike and Ski we seek employees who are fun, energetic, customer friendly and hard-working. The Bike and Ski Technician’s primary responsibilities include tuning bikes, building new bikes, tuning and waxing skis, mountain and adjusting ski bindings, assisting with keeping our bike and ski rental and lease fleets up to Gorham Bike & Ski standards and providing top notch customer service. The Bike and Ski Technician’s job is very important as we depend on well built new bikes and well tuned customer bikes and skis to make the customer’s experience as good as it can be. The Bike and Ski Technician reports to the Service Manager, but is expected to be proactive and be able to manage his or her own time and responsibilities. Gorham Bike & Ski offers a fun, fast-paced work environment where like-minded people can thrive and grow. Pay is competitive and based on experience.

Job Description

  1. Evaluate and repair customer bikes and skis following Gorham Bike and Ski standards.
  2. Complete service tickets on time and meet customer deadlines.
  3. Take notes for all work done during repairs and update service management software.
  4. Navigate vendor B2B websites (ex. QBP, Trek, Giant) to prepare accurate quotes and build parts orders.
  5. Keep bench and the workshop clean.
  6. Keep up to date with the newest trends and standards in the bike and ski industry.
  7. Maintain rental and demo fleets.
  8. Be customer service oriented and personable as you are the face of Gorham Bike & Ski.
  9. Assist customers with bicycle and ski sales
  10. Strive to achieve monthly service goals.

Qualifications

  1. Must have a minimum of 2 years experience working in a bike and/or ski shop.
  2. Must be able to manage his or her own time and prioritize workflow.
  3. Must have excellent oral and written communication skills.
  4. Must be a team player
  5. Must be able to problem solve and work in a fast paced environment.
  6. Must exhibit excellent customer service skills.
  7. Must have excellent work attendance and the ability to be on time.
  8. Must have very strong attention to detail.
  9. Must have extensive current knowledge of a wide variety of bikes and skis, accessories and parts.
  10. Must be able to perform all work up to Gorham Bike & Ski standards.

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